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Our Commitment to Quality

Our Commitment to Quality

Quality Policy: Compass Health is committed to customer satisfaction through continuous improvement of its products and services, by focusing on high product quality and strong partnerships with our customers and suppliers, to enrich the consumers' quality of life.

Quality Statement: Since our inception, Compass has prided itself on delivering quality products along with a level of personalized service that's unmatched in the industry. We are committed to continuous improvement of our products, our services, our business processes and our business relationships. To ensure our ability to do so, we have implemented a Quality System in compliance with FDA 21 CFR part 820, Quality System Regulations. We define our Quality Management System in our Corporate Quality Manual, Quality Operating Procedures, and supporting documents.

We meet these quality commitments by:

  • Investigating, measuring and trending customer service and product performance feedback to drive continuous improvement.

  • Focus on our customers' needs and partner with them with honesty and integrity.

  • Ensuring prompt delivery, accurate information provision and thorough follow-up on queries and complaints.

  • Executing ongoing Internal Facility Audits to verify and ensure operating processes are effective and in full compliance with Business, Customer and governing Regulatory requirements.

  • Providing ongoing training on GMP guidelines & the applied Quality System to all employees, including Management Levels.

  • Monitoring and analyzing the quality and delivery performance of our suppliers to ensure suppliers share our commitment to meeting our end customers' requirements for quality, technical performance and on-time delivery.

Quality Organization: Compass Health is committed to offering uncompromising product quality and a team of highly-skilled, qualified professionals, coupled with continuous training and development including Good Manufacturing Practices to assure the highest quality standards for our customers.

Product Certifications: We offer product certifications to meet your needs. These include but are not limited to:

Please note: Certificates are only available for Compass Health Brand name items only.

Help us improve our Products and Service: Our goal is zero customer disappointments, but we realize we may not always meet your product or service expectations. Your feedback is important to us and essential to continuous improvement of our products, our service and business processes. Please take a moment to complete our Customer Satisfaction Survey.