Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-555-1234.

  1. If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

    1.     Go to log-in

    2.     Click on the Forgot your password link

    3.     Enter your User ID

    4.     An email containing a temporary password will be sent to the address on file

    5.   Log-in using your temporary password

    6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

    7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

  2. If you forgot both your user ID and password, call 800-376-7263 or email rmsupport@compasshealthbrands.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

  3. If you forgot your user ID, please call 800-376-7263 or email rmsupport@compasshealthbrands.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

    1. Sign In to your account
    2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
    3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number
  4. For more detail on our products, browse our catalogs. Our knowledgeable Sales Department will also gladly answer any additional questions you may have. Call 800-376-7263 to speak with a representative or email inquiries to rmsupport@compasshealthbrands.com.

  5. Can't find what you need in our catalog? Your Company offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, call our Sales Department at 800-555-1234 or email sales@yourcompany.com and a representative may be able to source what you're looking for.

  6. Samples are available on most products. Email our Sales Department or Call 800-555-1234 with your sample request.

  7. All products provided by and through Your Company are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Your Company within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 800-328-2724 or email returns@yourcompany.com for return product information prior to shipping the product(s) to Your Company. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Your Company.

  8. If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-555-1234 or email sales@yourcompany.com.

  9. Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-555-1234 and ask to speak with someone in the Credit Department, or email sales@yourcompany.com Attn: A/R Department.

  10. Please mail your payments to our remit-to address:
    PO Box 12345
    Ronkonkoma NY 11779

  11. Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available.

  12. The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 800-328-2724 or emailing sales@yourcompany.com.

  13. All shipments may ship via UPS, FedEx or common carrier per your request. (Products over 60 pounds and/or bulky products are generally shipped via common carrier.) Same day shipment is generally available on most in-stock products if orders are received by Your Company before 5 p.m. eastern time. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Your Company prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx.  Shipments via other common carriers are shipped freight collect.  Contact Your Company for details regarding other options for shipping charges.  Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

  14. Same day shipment is generally available on most in-stock products if orders are received by Your Company before 5 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

  15. Orders/Releases under $35 are subject to a $5 handling charge.  Combine your needs to minimize your charges.  Some items subject to minimum quantities.